Telemarketing Team Leader

Doncaster | £22k

Our prestigious client is a dynamic and rapidly expanding company with over 10 years specialising in innovative IT and professional development projects working in partnership with schools and colleges throughout the North East / North West.  They are now looking to recruit an experienced Telemarketing / Team Leader to join their successful team. This is a fantastic career opportunity to become part of a forward thinking and dynamic team within a company where you will be noticed and rewarded for your efforts.

Skills and Experienced required:

  • Track record in leading a team to success in a collegiate manner
  • Ability to motivate and inspire
  • Proven working experience within a sales environment
  • Proven track record of exceeding sales targets
  • Previous Outbound telesales experience
  • Excellent Customer service skills
  • Ability to liaise with people at all levels of seniority in a professional manner at all times
  • Strong negotiation and influencing skills
  • Excellent knowledge of MS Office, Outlook, Excel, Word
  • Good standard of numerical and written skills
  • Ability to adapt to our new web based CRM system
  • Commercially aware
  • Excellent attention to detail
  • Confident and driven personality

Your main responsibilities will include:

  • Working within and leading a small dedicated team of telemarketing account managers
  • Ensure that we are providing the highest standards of customer service at all times
  • Achieve monthly sales targets
  • Regularly source new leads
  • Manage your region effectively and consistently to increase business
  • Understand and explain effectively the features, benefits and proposition behind IRIS
  • Lead the account management team in consistently following the sales methodology, best practices and through own initiatives
  • Treat employees fairly, provide frequent constructive feedback and encouragement, and demonstrates a sincere interest in their success and well-being
  • Provide ongoing training and coaching to account managers regarding sales abilities, presentation skills, product knowledge and the education sector
  • Review account managers function including sales call activity, lead follow up, prospecting and performance for each individual account managers; personnel issues; and personal/professional developmental opportunities
  • Provide day-to-day guidance for account managers in matters of problem resolution, sales strategies, competitive analysis, pricing and company policy
  • Help identify staffing needs and recruit new members
  • Assess skill sets and provide ongoing coaching and feedback to team members in order to meet objectives, reinforce sales methodology and provide guidance on direction for success
  • Demonstrate strong product knowledge and ability to articulate our value proposition

Hours of work:

Monday – Friday (37.5 Hours)


Just let us know your details and we’ll be in touch. If we don’t already have your CV, you can upload that too.


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